Vera Vesca Privacy Policy
Introduction
This Privacy Policy outlines Vera Vesca(" we
", " our
" or " the Company
") practices with respect to information collected from users who access our website at veravesca.com (" Site
"), or otherwise share personal information with us (collectively: " Users
").
Grounds for data collection
Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information
") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
Online Sale, Shipping & Return Policy
Returns & Refunds & Shipping
To maintain the integrity of our luxury items:
- Returns must be requested within 3 days of delivery.
- Items must be returned in original, unused condition, including all packaging, dust bags, boxes, locks, keys, and tags. Show no signs of use, wear, odor, or damage. Items not meeting these standards will be refused and returned to the buyer's. Shipping cost is always the buyer’s responsibility.
- Once your return is approved, the item must be shipped back to Vera Vesca within 5 days.
- Items returned after 5 days or without approval will not be accepted
- ALL ITEMS SOLD AS NEW / STORE-FRESH ARE FINAL SALE. They are not eligible for return or exchange for any reason, regardless of whether tags or accessories are included.
- Personalized / Hot-Stamped Items – FINAL SALE. Items that have been hot-stamped or personalized are FINAL SALE and cannot be returned or exchanged.
Restocking Fees
- To cover inspection, handling, relisting costs, and operational effort, all approved returns are subject to a restocking fee based on purchase price:
Bag Price Restocking Fee
Less than $1,000 -25%
$1,000 – $2,500 -20
$2,500+ -15%
- Refunds will be issued after receipt, processing, and inspection of the returned item.
- Refunds are made to the original payment method.
Return Abuse Prevention
To ensure fairness and maintain our premium boutique experience, Vera Vesca reserves the right to limit returns for customers exceeding two returns per calendar year. This ensures all customers receive consistent, high-quality service.
Order Processing Time
Please allow 2–4 business days for order processing, authentication, and quality inspection before shipment.
Shipping
Items ship via USPS, UPS, or FedEx.
Buyers must provide an accurate, deliverable address recognized by the carrier.
Vera Vesca is not responsible for delays, lost packages, or errors caused by the carrier, acts of God, or circumstances beyond our control.
International shipping: Currently, we do not ship outside the United States.
Order tracking: A tracking number will be sent to the email provided at checkout. Tracking updates may take 1–2 business days after carrier pickup.
Shipping, Risk & Insurance
- All orders are securely packaged and shipped with signature confirmation.
- Shipping insurance is optional and must be purchased by the buyer before shipment.
- Once a package is accepted by the carrier, all risk of loss or damage transfers to the carrier and buyer.
- Vera Vesca is not responsible for lost, stolen, or damaged packages.
- For items over $500, we strongly recommend purchasing shipping insurance through the carrier to protect your purchase.
Insurance is available at the buyer’s cost and is recommended for all high-value or payment-plan orders.
By purchasing without additional shipping insurance, you acknowledge that you understand these terms and accept responsibility for your item once it leaves Vera Vesca.
Damaged or Lost Packages
- If a shipment is lost or arrives damaged and insurance has been purchased, the buyer must file a claim directly with the shipping carrier.
Buyers should retain all original packaging and the item for the claim process.
Return Shipping Costs
- All return shipping is the responsibility of the buyer, unless the return is due to a shipping error or a damaged/incorrect item handled through the carrier.
- Returns must be sent using a trackable shipping method.
- Buyers may choose to purchase shipping insurance at their own expense for additional protection.
If the returned item does not meet the required condition standards, the buyer remains responsible for all return shipping costs.
Returned Packages
- If a package is returned to Vera Vesca due to an incomplete or incorrect address or because the buyer refuses delivery, the shipping cost will be charged to the customer.
- Additionally, Vera Vesca reserves the right to apply an 8% fee to all returned items to cover payment processing costs.
Authenticity Guarantee
All items sold by Vera Vesca are guaranteed 100% authentic.
Items returned showing signs of tampering, swapping, or alteration will be refused and returned to the sender, with no refund issued.
Verification of High-Value Orders
To protect against fraud:
- First-time buyers with orders over $2,000 or multiple items may require verification via email or phone.
- Vera Vesca reserves the right to verify any order with billing/shipping discrepancies before shipment.
- Suspicious orders may be canceled at our discretion without prior notice. Vera Vesca reserves the right to cancel any order at our discretion if we believe it may involve fraud, multiple accounts, or suspicious activity.
- This may be done without prior notice, verification, or contact with the buyer. This policy ensures the security of our boutique and protects all customers while maintaining the premium shopping experience you expect.
- Important Checkout Note
- By completing your purchase, the customer acknowledges and agrees to these Shipping & Return policies, Final Sale terms, and risk transfer rules.
What information we collect?
We collect two types of data and information from Users.
The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information
”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of information Personal Information
which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
- Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
- Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information.
- we also collect information through cookies and similar technologies.
How do we receive information about you?
We receive your Personal Information from various sources:
- When you voluntarily provide us your personal details in order to register on our Site;
- When you use or access our Site in connection with your use of our services;
- From third party providers, services and public registers (for example, traffic analytics vendors).
What information we sharing?
We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
We may use the information for the following:
- Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
- To communicate with you and to keep you informed of our latest updates and services;
- To serve you advertisements when you use our Site (see more under "Advertisements");
- To market our websites and products (see more under "Marketing");
- Conducting statistical and analytical purposes, intended to improve the Site.
In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.
In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes:
- Hosting and operating our Site;
- Providing you with our services, including providing a personalized display of our Site;
- Storing and processing such information on our behalf;
- Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
- Providing you with marketing offers and promotional materials related to our Site and services;
- Performing research, technical diagnostics or analytics;
Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies'
which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies
' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third party cookies'
which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use
and the Google Privacy Policy.
Third party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy . Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Advertisements
We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).
You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.
Marketing
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
Corporate transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
Minors
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at veravesca7@gmail.com
California Proposition 65
California’s Proposition 65, also called the Safe Water Drinking Act and Toxic Enforcement Act is a right to know law enabling California residents to make informed decisions to protect themselves from chemicals known to cause cancer, birth defects, or other reproductive harm.
Vera Vesca has chosen to provide a warning based on our knowledge relating to the presence of one or more listed chemicals without attempting to evaluate the level of any exposure. The level of exposure for our products may be negligible or well within the “no significant risk level”. However, to uphold California residents right to make informed decisions, we have decided to place the following Proposition 65 warning on this product .
WARNING: This product can expose you to chemicals including lead, nickel or chrome, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to: P65Warnings.ca.gov
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at veravesca7@gmail.com.
Last Updated: Saturday, February 28, 2026